Purpose of this privacy notice

Thisaway Limited respects your privacy and is committed to protecting your personal data.

This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, thisaway.co, and through your dealings with us as a client, supplier or potential collaborator.

Thisaway Limited may change this policy from time to time to ensure we are keeping up with changes in technology and digital practice. You should check this page on a regular basis to ensure that you are happy with any changes. This policy is effective from 01.08.2026.

Controller

Thisaway Limited is the controller and responsible for your personal data (collectively referred to as "Thisaway", "we", "us" or "our" in this privacy notice).

Contact details

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below:

Address:

Thisaway Limited
5 Lansdown Mews
Bath
BA1 5DY

Email: hello@thisaway.co

You have the right to make a complaint at any time to the Information Commissioner's Office, the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance so that we can seek to resolve any issues you have.

What we collect

We may collect the following information:

Contact details, such as your name, email address and phone number, for example when you get in touch via our contact forms or email addresses
Information you provide when enquiring about a project, including details about your organisation and the nature of your enquiry
Demographic and location information
Technical information about your visit to our website, such as your IP address, browser type and device information
Information about how you use our website, gathered through analytics tools

What we do with the information we gather

We use this information to:

Respond to enquiries and communicate with prospective and existing clients, collaborators and suppliers
Understand your preferences and provide you with a good service
Customise the website experience according to your preferences
Improve our website, services and the way we present our work
Meet our legal and contractual obligations

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We do not, and will not ever, sell your personal information to third parties.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual, tailoring their operation to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Google Analytics and Google Tag Manager

We use Google Analytics and Google Tag Manager, third-party services, to collect standard information about the performance of our website and its contents. These tools help us identify ways we can improve the experience on our website. Information from Google Analytics is not processed in a way that identifies you personally. We do not, and we do not allow these tools to, make any attempt to find out the identities of anyone visiting our site.

Links to other websites

Our website may contain links to other websites of interest, including the websites of our clients and the platforms we use to showcase our work. However, once you have used these links to leave our site, you should note that we do not have any control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites, and such sites are not governed by this privacy notice. You should look at the privacy notice applicable to the website in question if you have any concerns.

Controlling your personal information

Under data protection law, you have the right to:

Erasure: ask us to erase any data we hold on you upon request
Access: access the personal data we hold about you
Rectification: ask us to correct any inaccurate or incomplete data
Data portability: request your data in a format that is accessible and machine-readable, for example as a CSV file, and ask us to transfer that data to another organisation
Restriction or objection: ask us to restrict the processing of your data, or object to it, in certain circumstances

All information and data collected will be kept for no longer than is necessary for the purposes for which it was collected, and in any event for a maximum of 5 years, unless we are required to retain it for longer by law.